What are your products made of?
Our statues are made of durable fiberglass, some of which are reinforced with fiber matte in different densities for extra strength. Some of our items, especially the large ones have steel reinforcements for strong support. We use UV-resistant polyurethane paint for our products to create a quality finish. We also use other materials like fabric, leather, and steel as accessories to our products. Please see the product description for specific details. The animatronic figures we sell on this platform are produced in Denmark by our sister company, Creation Group. The figures handmade using metal, hard rubber, fiberglass, foam, wood, linen, cotton, electricity, motor components, fabrics, etc.
How are your products made?
Our products are all hand-crafted. Once the sculpture has been made, a mold is cast using a fiberglass mixture. After the casted product hardens, it is released from the mold to smoothen and emphasize the details of the product. The product is then painted and stored in a curing oven to expedite the drying process.
Are your products suitable for any weather and outdoor use?
Yes, our statues can withstand any weather due to their durable properties. While all these products are designed for both outdoor and indoor uses, we have products with upholstery that are suitable for indoor use only. The Animatronic Figures are made for indoor use only.
What is the life span of the items?
Fiberglass is a very durable material, and our quality processes are designed to offer long-lasting products. If the items are properly taken care of, you will have beautiful decorations for many years.
How do I clean the items?
The best way to do it is by using a soft cloth and water. The process is as simple as wipe and clean.
How do I return an Item?
In case you would like to return an item please contact one of our agents through the email customerservice@universalstatuesgroup.com. Please include in the email the reason why you wish to return the item and your order number. In case there are quality issues please include photographs in the email as it might be as easy as sending a repairing kit.
Do you only sell statues?
No, in addition to statues, we also design and supply animatronics, themed props, and light motifs for seasonal displays, attractions, and commercial installations
Do you have products in stock or are they made to order?
We offer both. We maintain inventory in our Memphis warehouse for many seasonal and standard items, allowing for faster delivery, while also offering made-to-order and custom pieces.
What if an item appears out of stock?
If an item appears unavailable, please contact us. We have ongoing incoming shipments and may be able to supply standard products quickly or offer similar alternatives.
Do you offer custom statue or animatronic design?
Yes, we provide custom solutions for statues, animatronics, and themed displays based on your concept, references, or technical requirements.
Do seasonal items sell out?
Yes, seasonal inventory can move quickly, especially closer to peak periods. We recommend ordering early to secure availability.
What is required to start a custom project?
We typically need reference images, dimensions, preferred materials, functionality (for animatronics), and intended use (indoor/outdoor).
Are your animatronics suitable for outdoor use?
Most of our animatronics are designed primarily for indoor use. Outdoor use may be possible for specific projects but typically requires additional customization and protection.
What makes your light motifs unique?
Our light motifs feature unique designs and technology supported by three patents, making them distinct in both appearance and quality.
Are your light motifs suitable for outdoor use?
Yes, our light motifs are designed for both indoor and outdoor use using durable, weather-resistant materials.
Can products be made in different sizes or colors?
Yes, most products can be customized in size and color. Please note that such modifications typically fall under custom orders and may require MOQ and extended lead times.
What are light motifs?
Light motifs are illuminated decorative elements used for seasonal displays, events, and public installations.
How accurate are your product images?
Images represent the design and finish as closely as possible. For custom or handcrafted items, slight variations may occur.
Do you have this item in stock right now?
Many items are available in our Memphis inventory and can ship within approximately 3 days. If something appears out of stock, please contact us as we may have incoming inventory or alternatives available.
I’m not sure what I need—can you help?
Absolutely. Share your theme, space, budget, and timeline, and we’ll recommend suitable statues, animatronics, or light motifs.
I’m not sure what I need—can you help?
Absolutely. Share your theme, space, budget, and timeline, and we’ll recommend suitable statues, animatronics, or light motifs.
Do you have this item in stock right now?
Many items are available in our Memphis inventory and can ship within approximately 3 days. If something appears out of stock, please contact us as we may have incoming inventory or alternatives available
Why should I choose your products?
We combine fast U.S.-based inventory with large-scale overseas production, offering both quick turnaround and customization. Our patented light motifs and broad product range make us a reliable one-stop supplier.
What are the delivery methods and delivery costs?
Our standard delivery method involves the use of trucks through our trusted carrier network. The delivery costs and times are contingent on the specific city and address you have provided for the delivery of your items. After completing your purchase, our dedicated customer service team will promptly initiate the order fulfillment process. They will carefully review the details of your order, including the delivery destination, and calculate the accurate shipping cost based on the provided information. This is to ensure that you are informed about the total cost associated with the delivery. Once the shipping cost is calculated, our customer service team will reach out to you promptly to communicate the final amount. It's at this point that you'll have the opportunity to review and accept the shipping cost. Only upon your acceptance will the purchase be considered complete, and the total amount will be processed. If you've provided credit card information during the purchase, the specified amount will be charged accordingly. Alternatively, if you opted for other payment methods, the final invoice reflecting the total cost, including shipping, will be sent to you. The order is shipped from Memphis Tennessee to your preferred destination. Carrier will contact you to schedule a delivery date and time, to ensure you are available at the time.
How fast can in-stock items ship?
Most in-stock items can be prepared and shipped within approximately 3 days, depending on order size and destination.
Is there a minimum order for standard products?
No, there are no minimum order requirements for standard in-stock products, and single-unit purchases are welcome.
Are there minimum order quantities for custom work?
Yes, custom orders—including changes in size, color, or design—typically require a minimum order quantity (MOQ) of 6 pieces.
How long does a custom project take?
Lead times for custom orders can be up to 4 months depending on complexity, size, and features.
Can I order just one custom piece?
Custom orders generally require a minimum of 6 pieces. However, we may be able to suggest in-stock or existing designs for single-unit needs.
Why do custom orders require a minimum quantity?
Because production is done overseas, setup, tooling, and manufacturing efficiencies require a minimum order quantity to ensure cost-effective production.
Why do custom orders take longer?
Custom products are manufactured overseas and require production time, quality control, and international shipping, which can extend lead times up to several months.
Do I need special handling for large items?
Larger items may require freight delivery and appropriate unloading equipment. We can advise based on your order.
Where are your in-stock products located?
Our primary inventory for seasonal and ready-to-ship items is located in Memphis, USA.
How quickly can I receive in-stock items?
Items from our Memphis inventory can typically be shipped within approximately 3 days.
How long does it take before orders are ready for shipment?
Once you have finalized your orders, they will be ready for shipping within 3-5 business days depending on availability. In case the items are pre-ordered you will receive an email with the final details.
Does your price tax included?
All prices EXCLUDE sales tax and shipping fees.
Do you inspect products before shipping?
Yes, products go through quality checks before shipment to ensure they meet our standards.
Do you offer special pricing for businesses?
Yes, businesses can access favorable pricing by creating a business-to-business (B2B) account with us.
Do you offer discounts for businesses?
Yes, businesses can register for a B2B account to access more favorable pricing and volume-based benefits.
How am I going to reach you?
You can contact one of our agents through Messenger as you will find the messenger icon in the lower area of the website. You can also send us an email to customerservice@universalstatuesgroup.com. You will find all details on the contact page.
Do you have a showroom?
Yes, we do! Our showroom is open by appointment only. We are located Atlanta Market and at American Christmas in New York. Email us at customerservice@universalstatuesgroup.com to book a showroom appointment.
Where are the items produced?
All products are manufactured in our own factories around the world. Most of the fiberglass products come from our high-skilled handcrafters in the Philippines.
Who are your typical customers?
Our clients include homeowners, collectors, interior designers, retailers, event organizers, theme parks, hotels, and commercial venues.
Do you carry seasonal products?
Yes, we maintain a large selection of seasonal products including Halloween, Christmas, Easter, and general non-seasonal décor.
Do your animatronics include movement and sound?
Yes, animatronics can be designed with movement, sound, lighting effects, and interactive features depending on your requirements.
Can I see additional photos or videos before ordering?
Yes, we can provide additional photos, videos, or references upon request.