Ordering Process
To begin shopping with us, new customers must create an account, which will help ensure a seamless, personalized shopping experience. You can place orders directly through our website, via email, or over the phone. If assistance is required at any stage, please feel free to contact our customer support team. Email customerservice@universalstatues-us.com for order-related inquiries
Order Confirmation
After placing your order, you will receive a confirmation email from Universal Statues. This email serves as verification that we have successfully received your order and contains a detailed summary, including the total amount, itemized breakdown, and any other pertinent information.
Please note that certain products, such as our custom-made fiberglass props, may require up to 12 weeks for fabrication and preparation for shipment. Larger custom orders may take longer.
Pricing and Changes
Please be aware that prices for our products may fluctuate and are subject to change without prior notice. Any price adjustments will be promptly reflected on our website to provide you with the most accurate and current pricing.
Delivery and Shipment
Shipping Locations
Universal Statues ships to locations within the United States, including U.S. territories such as Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. All deliveries will be processed within 3-5 business days after confirming that your order has been finalized. Please note that delivery times may vary based on stock availability.
Freight Shipments
For LTL (Less Than Truckload) freight shipments, a valid contact phone number is required to coordinate delivery. If the shipping company cannot reach you upon delivery, you may be responsible for any storage fees incurred. A recipient must be available to sign for and inspect the shipment at the time of delivery.
Pre-orders
If an item is out of stock, you have the option to place a pre-order. As we regularly restock our inventory, the item may already be enroute to our warehouse or in production. In such cases, a customer service representative will contact you by email to confirm the expected delivery date and the method of payment.
Pick-Up Information
Pick-Up Location
Universal Statues LLC
4715 East Shelby Drive
Memphis, TN 38118
For prepaid orders, you may choose to pick up your products directly from our location. Please schedule a pickup by emailing us at ship@universalstatues-us.com or call us at 914-662-6020.
Damaged Orders
Shipping Damage
While we take great care in packaging our products to ensure they arrive in perfect condition, damage may occasionally occur during transit due to carrier mishandling or unforeseen circumstances. If your order arrives damaged, it may be necessary to return the item. If the damage is the result of shipping by our in-house carrier, we will assist you in filing a claim.
To initiate a claim for damaged items, please email us at ship@universalstatues-us.com or call us at 914-662-6020, providing the following information:
Item numbers of the damaged products
Photographic evidence of the damage
Please note: Do not return damaged items without prior written approval from Universal Statues.
Cancellations and Returns
Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, you will receive a full refund, minus any processing charges incurred during the payment transfer.
Cancellation During Shipment
If your order is already in transit, you must obtain authorization from Universal Statues to cancel it. Please contact us by email at ship@universalstatues-us.com, clearly stating the reason for cancellation. Cancellations without prior approval will not be accepted, and no returns or refunds will be processed.
Return Conditions
To qualify for a return, all items must be in the same condition as when they were shipped, including original, unopened, or undamaged packaging. Shipping fees are non-refundable, and the customer is responsible for return shipping costs in the event of cancellation during transit.
Items damaged due to mishandling, installation, or assembly by the customer are not eligible for return under our policy.
Damage Claims
Inspection Upon Arrival
To ensure satisfaction with your purchase, we ask that you thoroughly inspect the items upon delivery. If you discover any damage, please follow the guidelines outlined below:
Exterior Inspection: Check for any visible damage to the packaging, such as dents, punctures, or tears. Note any damage to the delivery receipt before signing.
Internal Inspection: After opening the package, check the contents for any damage, including scratches, dents, or missing parts.
Proof of Delivery (POD): Before signing the Proof of Delivery, clearly mark any damages or irregularities observed. If possible, take photographs of the damaged areas to document the condition of the shipment.
Reporting Damages
If damage is discovered, contact our customer service team immediately by emailing ship@universalstatues-us.com. Provide a detailed description of the damage, along with photographs to assist us in resolving the issue.
By following these procedures, you help us resolve any problems swiftly and efficiently. We appreciate your cooperation and remain committed to providing outstanding service.
Customer Support
If you have any further questions or concerns, please don’t hesitate to reach out to us at customerservice@universalstatues-us.com. Our customer service team is here to assist you with any inquiries or issues you may encounter.