Shipping & Returns

Important Order Inspection Notice

Dear Customer,

Thank you for choosing Universal Statues for your seasonal themed décor. We appreciate your trust in us to deliver high-quality products that enhance your holiday displays and events. Our commitment is to ensure a seamless shipping experience for you, from the moment your order is placed to its safe arrival at your doorstep.

Inspection

Upon the arrival of your products, please ensure that you inform the driver to wait while you inspect for any damages or issues. It is crucial that you fully inspect the items before signing the "Proof of Delivery" (POD). Filing a claim becomes challenging once you've signed the shipping document. Insurance coverage is only applicable if damages are identified before signing.

Delivery Check Off List:

  • Instruct the driver to wait while you inspect for any damages or issues.
  • Before unloading the trailer, please take a photo of the freight in the trailer.
  • Please take photos of all freight unloaded and carefully inspect all freight.
  • Once inspected, the POD (Proof of Delivery) must be marked as “Damaged” with any damages or issues at time of delivery noted in order to have a valid freight claim.
  • Please fully inspect all freight and specify the pallet and goods having signs of damage or issues.
  • If there is visible damage to the outside of the box (small holes, footprints, discoloration, item detached from pallet), have the driver note “Visible Outer Damage”.
  • If the driver does not permit you to open the freight and there are no visible damages, instruct the driver to note "Possible Concealed Damage”.

    Reporting Damage:

    In the case that a product is received damaged, you are required to notify our Customer Service Team by email at sales@universalstatues-us.com within 24 hours of delivery with all damages or defects clearly communicated so that we can process your claim. You are required to hold the original carton and damaged merchandise for inspection, otherwise, no claim, replacement or refund can be honored.

    If POD is NOT marked at time of delivery, the chance of getting a claim approved reduces significantly. Universal Statues has five (5) business days to notify the carrier of concealed damages. Concealed damage claims are not guaranteed settlements and can take several months for a final approval.

    Our Customer Service team is here to assist you in addressing any questions. We thank you for complying with the above instructions as our intent is to ensure that any claims are processed and finalized as swiftly as possible.

    Thank you,

    Universal Statues Customer Service

    Shipping

    Smaller items are shipped via standard ground service and larger more bulky products will ship by truck. In-stock items will generally arrive in 7 business days. Items that ship directly from the manufacturer may take longer. Please note: Items ordered at the same time may not be delivered together. Allow additional days if your order includes backorder.

    Delivery Charges

    Shipping charges are calculated after your order has been packed and palletized. Our Logistic team will reach out with a quote for either Truck or LCL delivery.

    In Stock Items

    We ship products directly from our warehouse. Most items ship via Truck and will arrive within 7 business days of the shipment date. Items ordered together do not always arrive together. All standard delivery charges will be applied to the first of multiple shipments. Standard delivery items will only be billed upon shipment. Shipping/Handling charges apply to each additional delivery destination.

    Backorder Items

    If an item(s) is on backorder, an expected due date will be communicated by our logistic team. You will also be notified by mail if your item(s) is backordered for more than 30 days. To obtain an update on a backorder status, please email us at info@universalstatues-us.com.

    Returns & Exchanges Policy

    Universal statues strive to bring you the most diverse seasonal selection. If, for any reason, you are not satisfied with your product purchased from our collection, please return it within 7 days, and we’ll replace it or refund the cost of the item (excluding Shipping and Handling fees).

    Please note: Special policies apply to Holiday and customized merchandise.

    Return and Exchange Policy

    All returned items must be in their original packaging and in the condition in which they were received for a full refund. Please note that you are responsible for the safe return of merchandise and for all shipping costs.

    All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund.

    Shipping charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order. Shipping and handling charges are not refundable if shipment is refused.

    Damaged Deliveries

    If an item is received damaged, please notify our Customer Service Team within 24 hours with all damages or defects clearly communicated to the customer service. So that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise, no claim, replacement or refund can be honored.

    Upon your shipment’s arrival please make sure to inform the driver to wait while you check for damages before you sign the “Bill of Lading” (BOL). It is very difficult to make a claim for damages after you have signed the BOL, insurance is only good if you spot damages before signing and if the driver does NOT allow you to open the freight and there is no visible damage. Have driver note “possible concealed damage”.

    If there is visible damage to the outside of the box (small holes, footprints, discoloration, item detached from pallet,) have the driver note “visible outer damage".

    Proceed in opening the freight to confirm any further damage, currently we ask for you to document all damage with photos.

    If damage is beyond repair refuse the shipment and have the driver note the shipment was damaged during transport.

    Verification of the reported issues is completed through an inspection upon receipt of return.

    Always retain the tracking number for your records.

    Holiday Order Return Information

    Christmas merchandise purchased after September 1st must be returned before December 20th or within 7 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur.

    Halloween Order Return Information

    Halloween merchandise will not be accepted after 10/27. All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur.

    Customized Items

    Any order placed with customized products cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.