Terms & Conditions

  1. Ordering

New customers must create an account. After you place your order, you will receive a confirmation email that your order has been received by Universal Statues. This email will include a summary of your order, total amount, and other details. 

Ordering may be done by you through the Website, by email or over the phone. Contact us for assistance.

To get started, new customers are required to create an account, ensuring a seamless and personalized shopping experience. Once your order is placed, anticipate a prompt confirmation email from Universal Statues. This email is your assurance that your order has been successfully received. It will contain a comprehensive summary, including the total amount, itemized details, and any relevant information. 

Some products, such as our fiberglass props, are custom made and can take up to 12 weeks from the date of order to fabricate and prepare for shipment.  Large custom orders could take longer than 12 weeks.

  1. Prices

Please be aware that our prices are not fixed and may change at any time. Any adjustments in pricing will be promptly reflected on our site, ensuring that you have the most current information available.

  1. Delivery and Shipment

Universal Statues ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.

All product deliveries will be fulfilled within 3-5 business days once you have received a confirmation that your order has been finalized. Keep in mind that our deliveries depend on the stock availability.

Shipping Via Freight

All LTL shipments will require a good contact phone number that can be used to set up delivery. If the shipping company can’t reach you at the time of delivery the customer will be responsible for any storage fees that accumulate. All freight shipments also require someone to be available to sign and inspect the shipment.

In case the item is not currently in-stock you can place a pre-order. As we are constantly in replenishment, it can be that the items are already on their way to our warehouse or being produced in one of our factories. In any of the cases you will be contacted by email by one of our agents and you can agree on expected delivery date and payment method.

  1. Pick Up

Pick up location:

Universal Statues LLC, 4715 East Shelby Drive, Memphis, TN 38118

Prepaid orders will be available for pickup. Schedule a pickup with our Shipping team by email shipping@universalstatues-us.com

Damaged Orders

Universal Statues sends all products in perfect condition in secured packaging. However, breakage of items may happen due to carrier mishandling or some unforeseen instances while they are in transit to you. In any case that any of these should happen, it may be necessary to return the order. We will assist in filing a shipping claim for damaged items if it is our in-house carrier.

All claims for returns due to damages must be emailed to shipping@universalstatues-us.com and wait for a response regarding the issue. Provide us with the item #s damaged and include photos. Do not attempt to return the damaged items back without written approval from Universal Statues.

  1. Cancellation and Returns

Cancellation Prior to Shipment

All orders canceled before shipment are entitled to a full refund minus processing charges incurred during bank payment transfers.

Cancellation During Shipment

All cancellations done during transit requires authorization from Universal Statues. You can email your concerns at shipping@universalstatues-us.com with a clear statement of your reason for canceling. The company will not accept any returns or grant a refund without approval.

All returns must be in perfect condition as shipped with the original and unopened or undamaged packaging.

Delivery fees are non-refundable and shipping charges on returns will be covered by the customer if the cancellation happens during transit.

Damages on the items incurred due to the customer’s mishandling, installation or assembly are not covered by our return policy.

Damage Claims

To ensure the utmost satisfaction with your shipment, we kindly request your assistance in carefully inspecting the delivered goods upon arrival. Your vigilance in this matter is crucial to identifying and addressing any potential damages that may have occurred during transit.

Instructions for Inspection:

Exterior Inspection:

Inspect the exterior of the packaging for any signs of damage, such as dents, punctures, or tears. Note any visible damage on the delivery receipt before signing.

Internal Inspection:

Open the packaging and thoroughly inspect the contents for any damages.

Take note of any observed damage, including scratches, dents, or missing items.

Notation on POD (Proof of Delivery):

  • Before signing the Proof of Delivery (POD), clearly notate any damages or irregularities observed during the inspection.
  • If possible, take photographs of the damaged areas as additional documentation.

Immediate Reporting:

In the event of any damages, please notify our customer service team immediately at shipping@universalstatues-us.com.

Provide a detailed description of the damages and include any supporting photographs.

By following these steps, you play a crucial role in helping us address and resolve any issues promptly. Your cooperation is highly appreciated and contributes to our ongoing commitment to providing exceptional service.

 If you have any questions or concerns, please do not hesitate to contact us at info@universalstatues-us.com.